Winsen FAQ
General
Q1: Are you a factory or a trading company?
A: We are a direct manufacturer specializing in aluminum and stainless steel decorative profiles, including tile trims, skirting boards, LED profiles, and door frames. With in-house production lines, we ensure stable quality, competitive pricing, and reliable delivery.
Q2: Where is your factory located?
A: Our factory is located in Foshan, China, about one hour away from Guangzhou Baiyun Airport, with convenient access to major ports, ensuring efficient global shipping.
Q3: What are your main products?
A: Our main products include aluminum tile trims, stainless steel trims, pvc trims, skirting boards, LED profiles, tile leveling systems, aluminum door frames and aluminum glass door.
Q1: Do you support OEM/ODM services?
A: Yes, we provide full OEM and ODM services, including custom shapes, sizes, colors, surface finishes, and branded packaging.
Contact us to get free design support and samples.
Q2: Can I customize colors and finishes?
A: Yes, we offer various surface treatments such as anodizing, powder coating, brushed, polished and water based painting.
Q3: What materials do you use?
A:
- Aluminum: 6063-T5 grade for durability and precision
- Stainless Steel: SUS201 / SUS304/SUS316depending on application
Q4: Do you provide samples?
A: Yes, we provide free samples for standard products. Customized samples can also be arranged.
Q1: Can I become your distributor?
A: Yes, we welcome long-term partnerships with distributors and wholesalers worldwide.
Q2: Why should I choose your factory?
A:
- Direct manufacturer
- Stable quality and supply
- Competitive factory pricing
- Strong customization capability
- Fast delivery and reliable service
Contact us today to get a quotation and start your project.
Products FAQ
Q1: How do you ensure color consistency between batches?
A: We use standardized anodizing and coating processes with strict batch control to ensure consistent color across orders.
Q2: What thickness options are available?
A: Typically from 0.5mm to 2.0mm, and can be customized, depending on application requirements.
Q1: What is the difference between SUS201 and SUS304?
A: SUS201 is suitable for dry indoor environments, while SUS304 offers better corrosion resistance for humid areas like kitchens and bathrooms.
Q2: Are stainless steel trims scratch-resistant?
A: We offer PVD coating and protective films to enhance scratch resistance during transportation and installation.
Q1: What installation methods do you support?
A: We provide clip-on, adhesive, and screw-fixing installation options.
Q2: Do you offer LED skirting boards?
A: Yes, we offer modern skirting profiles with integrated LED lighting options.
Q1: What LED strip sizes are compatible?
A: Our profiles are compatible with most standard LED strip widths.
Q2: What diffuser options do you provide?
A: Clear, frosted, and opal diffusers are available.
Q1: Are your leveling systems reusable?
A: The wedges are reusable, while clips are disposable.
Q2: What tile thickness is supported?
A: Typically suitable for tiles ranging from 3mm to 12mm.
Q1: Do you provide complete door frame systems?
A: Yes, including aluminum profiles, connectors, and accessories.
Q2: Can door frames be customized?
A: Yes, we support full customization including size, color, and style.
Quality & Delivery
Q1: How do you control product quality?
A: We implement strict quality control from raw material inspection to final product testing, ensuring consistent performance and durability.
Q2: What certifications do you have?
A: We have ROHS and ISO certifications.
Q1: What is your MOQ (Minimum Order Quantity)?
A: MOQ varies by product, but we offer flexible solutions for different customer needs.
Q2: What is your lead time?
A:
Standard products: 25-30 days
Customized products: 30-35 days
Q3: Can you handle large-volume orders?
A: Yes, our factory has strong production capacity to support bulk and long-term orders.
Q1: How do you protect products during shipping?
A: We use protective films, shrink wrap and reinforced cartons to prevent scratches and deformation.
Q2: Do you support international shipping?
A: Yes, we export worldwide and can arrange sea, air, or express shipping.
Q1: What if there are quality issues?
A: We provide responsive after-sales support and will offer solutions based on the situation.
WINSEN: TO BE YOUR PREMIER TILE TRIM SUPPLIER
Winsen is a reliable manufacturer with 15+ years export experience.
Offering stable quality, fast delivery and full OEM support, we help you grow your business with confidence.