The Winsen FAQ section is now open for your review. Here, we answer some of the most frequently asked questions about our services, products, and company. If you need further assistance, our team is here to help.
General
Q1: Are you a factory or a trading company?
A: We are a direct manufacturer specializing in aluminum and stainless steel decorative profiles, including tile trims, skirting boards, LED profiles, and door frames. With in-house production lines, we ensure stable quality, competitive pricing, and reliable delivery.
Q2: Where is your factory located?
A: Our factory is located in Foshan, China, about one hour away from Guangzhou Baiyun Airport, with convenient access to major ports, ensuring efficient global shipping.
Q3: What are your main products?
A: Our main products include aluminum tile trims, stainless steel trims, pvc trims, skirting boards, LED profiles, tile leveling systems, aluminum door frames and aluminum glass door.
Q1: Do you support OEM/ODM services?
A: Yes, we provide full OEM and ODM services, including custom shapes, sizes, colors, surface finishes, and branded packaging.
Contact us to get free design support and samples.
Q2: Can I customize colors and finishes?
A: Yes, we offer various surface treatments such as anodizing, powder coating, brushed, polished and water based painting.
Q3: What materials do you use?
A:
- Aluminum: 6063-T5 grade for durability and precision
- Stainless Steel: SUS201 / SUS304/SUS316depending on application
Q4: Do you provide samples?
A: Yes, we provide free samples for standard products. Customized samples can also be arranged.
Q1: Can I become your distributor?
A: Yes, we welcome long-term partnerships with distributors and wholesalers worldwide.
Q2: Why should I choose your factory?
A:
- Direct manufacturer
- Stable quality and supply
- Competitive factory pricing
- Strong customization capability
- Fast delivery and reliable service
Contact us today to get a quotation and start your project.
Products FAQ
Q1: How do you ensure color consistency between batches?
A: We use standardized anodizing and coating processes with strict batch control to ensure consistent color across orders.
Q2: What thickness options are available?
A: Typically from 0.5mm to 2.0mm, and can be customized, depending on application requirements.
Q1: What is the difference between SUS201 and SUS304?
A: SUS201 is suitable for dry indoor environments, while SUS304 offers better corrosion resistance for humid areas like kitchens and bathrooms.
Q2: Are stainless steel trims scratch-resistant?
A: We offer PVD coating and protective films to enhance scratch resistance during transportation and installation.
Q1: What installation methods do you support?
A: We provide clip-on, adhesive, and screw-fixing installation options.
Q2: Do you offer LED skirting boards?
A: Yes, we offer modern skirting profiles with integrated LED lighting options.
Q1: What LED strip sizes are compatible?
A: Our profiles are compatible with most standard LED strip widths.
Q2: What diffuser options do you provide?
A: Clear, frosted, and opal diffusers are available.
Q1: Are your leveling systems reusable?
A: The wedges are reusable, while clips are disposable.
Q2: What tile thickness is supported?
A: Typically suitable for tiles ranging from 3mm to 12mm.
Q1: Do you provide complete door frame systems?
A: Yes, including aluminum profiles, connectors, and accessories.
Q2: Can door frames be customized?
A: Yes, we support full customization including size, color, and style.
Quality & Delivery
Q1: How do you control product quality?
A: We implement strict quality control from raw material inspection to final product testing, ensuring consistent performance and durability.
Q2: What certifications do you have?
A: We have ROHS and ISO certifications.
Q1: What is your MOQ (Minimum Order Quantity)?
A: MOQ varies by product, but we offer flexible solutions for different customer needs.
Q2: What is your lead time?
A:
Standard products: 25-30 days
Customized products: 30-35 days
Q3: Can you handle large-volume orders?
A: Yes, our factory has strong production capacity to support bulk and long-term orders.
Q1: How do you protect products during shipping?
A: We use protective films, shrink wrap and reinforced cartons to prevent scratches and deformation.
Q2: Do you support international shipping?
A: Yes, we export worldwide and can arrange sea, air, or express shipping.
Q1: What if there are quality issues?
A: We provide responsive after-sales support and will offer solutions based on the situation.
WINSEN: TO BE YOUR PREMIER TILE TRIM SUPPLIER
Winsen is a reliable manufacturer with 15+ years export experience.
Offering stable quality, fast delivery and full OEM support, we help you grow your business with confidence.